October 18, 2023

New Zealand's Consumer Care Guidelines

The Electricity Authority published a refreshed set of Consumer Care Guidelines on 30 March 2021.

New Zealand's Consumer Care Guidelines

The Consumer Care Guidelines are intended to support power companies to deliver a consistent and supportive standard of care to consumers. They were created by the Electricity Authority in conjunction with the electricity sector.

The Guidelines provide guidance on various topics including customer sign-up processes, what power companies should do when consumers are struggling to pay their bills, and how power companies ensure medically dependent customers are protected.

The Guidelines can be viewed here.

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