What if I need more support?

What if I need more support?

What if I need more support?

If you’re having a hard time paying your power bill, get in touch with your retailer, who will work with you to address the issue.

  • Depending on your circumstances, your retailer may recommend a different payment terms or a different payment schedule suited to your circumstances, like smoothed monthly payments, which means you pay the same set amount each month and don’t face more expensive bills in winter.

  • Together, you can also review your plan and see if a different option would be better suited to you.

  • EnergyMate is a free energy coaching service that delivers in-home visits and community hui for families at risk of energy hardship, powered by electricity retailers, lines companies, the Government, and community organisations.

  • If you’re struggling with paying your power bill or heating your home EnergyMate can help.

  • EnergyMate is all about helping whānau get the most out of their electricity. For some, that’s a reduced power bill. For others, it’s a warmer, drier, healthier home.

  • If you need financial help, your retailer can connect you with budgeting support services (like FinCap’s MoneyTalks) and with WINZ to make sure you’re getting the assistance you’re entitled to. WINZ can help with power bills in some circumstances.

Visit EnergyMate to find out more.